Grievance Officer / शिकायत अधिकारी
This page provides the formal grievance route for complaints concerning content, privacy, policy violations, account issues, and related matters under the applicable Indian legal framework.
Public notice
This page forms part of our public legal documentation for the Bagaha Live app and related website, which are owned and operated by Sagar Kumar Mazumdar.
Public correspondence location: Bagaha, Bihar, India.
In accordance with the Information Technology Act, 2000 and the applicable rules made thereunder (including the Intermediary Guidelines Rules, 2021), users may contact the Grievance Officer for complaints relating to content, privacy, user safety, account access, policy violations, or other matters concerning the app or website.
The Grievance Officer is also authorized to receive and acknowledge any order, notice, or direction issued by the Appropriate Government, any competent authority, or a court of competent jurisdiction under the applicable Indian laws.
Grievance Officer Details
Name: Sagar Kumar Mazumdar
Email: bagahalive@gmail.com
Location: Bagaha, Bihar, India
Please mention "Grievance Complaint - Bagaha Live" in the subject line to help us route your complaint quickly.
Response Timeline / प्रतिक्रिया समय
We acknowledge grievance emails within 24 hours of receipt. We aim to resolve valid complaints within 15 days from the date of receipt, subject to the nature of the issue and applicable Indian law.
For urgent complaints involving specified content depicting private areas, nudity or sexual conduct, or synthetic or manipulated content that impersonates an individual, please write URGENT CONTENT COMPLAINT in the subject line. We will take reasonable and practicable measures to remove or disable access to qualifying content within two hours of receipt. Qualifying court orders and reasoned written intimations from duly authorized government officers are handled within the timelines required by applicable law.
Required Information
To help us process your complaint efficiently, please include:
- Your full name
- Contact details
- A clear description of the complaint
- Relevant article link, screenshot, or account details, if applicable
- The action or outcome you are requesting
Important Notes
Incomplete complaints may require follow-up before review can be completed. Abusive, duplicate, or bad-faith complaints may be rejected. If your issue is a general support request rather than a grievance, you may use the Contact page instead.